We replace defected or damaged items or refund your purchase price on the item at your request. Defective or damaged items must be returned to Izabel Camille, and a return note filled out with a description of the damage or defect as soon as it is discovered.

According to Danish law, Izabel Camille offers a period of 2 years warranty on all jewelry.

The warranty is valid in case of production mistakes or flaws at the time of your purchase. We reserve the right to refuse claims caused by incorrect use, please read the care instructions folder that we send along with your web order. Or use this link to read more about jewelry care.

With reference to the above mentioned, Izabel Camille does not accept complaints occurred by:

  • Inexpedient use of jewelry with a design where either leaves, flowers or stones might cause the jewelry to get stuck in a piece of clothes – that can be torn because of that.
  • Necklaces and bracelets that breaks, or the lock on the chain is torn open – caused by inappropriate use.
  • Jewelry that has been lost, or stepped on by mistake.

Return address:
Izabel Camille ApS
Slotsgade 65B
DK-3400 Hillerød
Denmark