When do I receive my order?
Orders generally ship within 2 - 5 business days from the time the order is placed.

What are your shipping costs?
Free shipping in Denmark with GLS (pick-up or your workplace), to your homeadress we charge EUR 7,00 with GLS or Danisk Mail. Shipping to any country within the EU we charge EUR 11,00 and outside EU countries we charge EUR 16,00.

What kind of payment do you accept?
We accept Dankort, VISA, Eurocard and Mastercard. You can also pay by bank transfer.

What is your return policy?
We have a returns policy of 14 days. This means you can send any unworn item ordered back to us within 14 days of the order being received. The item must be returned in the original box. You are responsible for all return shipping costs.

What do I do about complaints?
We replace a defective or damaged item or refund your purchase price on the item at your request. Defective or damaged items must be returned to Izabel Camille and a return note filled out with a description of the damage or defect as soon as it is discovered.

Is Izabel Camille a secure website?
Izabel Camille takes your security seriously. Your personal information concerning your purchase will only be used in connection with processing your order and it will not be passed on. All payments are made through PBS and are SSL secured.